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shipping, returns and exchange policy

Shipping Policy

All of our orders ship from Grand Rapids, MI.  We currently use USPS as our carrier for shipping all our packages.  We are currently only shipping to the United States.  

All orders over $25 ship free of charge to the Lower 48 States.  Orders under $25 are charged a flat $5 shipping charge. 

Orders shipped to Alaska, Hawaii and Puerto Rico are charged a $5 flat rate regardless of purchase amount. 

Orders under 1 LB ship USPS First Class mail and have a 1-3 day delivery time.

Orders over 1 LB ship USPS Priority Mail and have a 1-2 day delivery time.  

All of our orders come with a tracking number that is emailed to you upon order fulfillment. 

**Holiday and Peak order days, please allow 48 business hours to process orders**

Returns

If you are not completely satisfied with your order, you can return the item to us within 14 days of delivery date.  The customer will be responsible for return shipping costs and $3.00 restocking fee. These costs will be deducted from refund amount.  We can only accept returns on unwashed, unworn products and must have original tags and labels attached.

For Returns: Please fill out the RETURN AUTHORIZATION FORM in its entirety and mail the unwashed, unworn items back to:

abby + anna’s boutique                                                                                              

800 Monroe Ave NW Ste 218

Grand Rapids, MI 49503

 

If you have an issue with your order, prior to filling out this form, please email shopabbyanna@gmail.com with your issue. 

Exchanges

For exchanges, please notify us in writing at: shopabbyanna@gmail.com –PRIOR to mailing back the merchandise and completed form.  Please indicate your order number and items needed exchanged. We cannot guarantee an even exchange but will work with you on a resolution.

 

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